Return and refund policy

Thank you for shopping at luliajewelry.com We strive to provide you with high-quality jewelry and an exceptional shopping experience. Please review our Return and Refund Policy carefully before making a purchase, as it explains our policies regarding returns and refunds.

No Returns:

We regret to inform you that we do not offer returns on any purchases made through our website. Due to the nature of our products, including personalized and custom-made jewelry, we are unable to accept returns. We encourage you to carefully consider your purchase before completing the transaction.

No Refunds:

As a policy, we do not provide refunds for any purchases made on our website. Once an order has been placed and payment has been processed, it is considered final. We do not offer refunds for change of mind, buyer’s remorse, or any other reason.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service within the first 24 hours of receiving your order. We will require detailed information, including order number, product description, and photographic evidence of the defect or damage. Our customer service team will review the case and determine an appropriate solution, which may include repair or replacement of the item. We reserve the right to request the return of the defective or damaged item, in which case we will provide you with further instructions.

Order Discrepancies:

If you believe there is an error or discrepancy with your order, such as missing items or incorrect products, please contact our customer service within [number of days] days of receiving your order. We will investigate the issue and work towards a resolution.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at +971522125653 We will be happy to assist you and address any inquiries you may have.

Please note that by making a purchase on luliajewelry.com, you acknowledge and agree to abide by the terms and conditions stated in this Return and Refund Policy.