Política de reembolso

No Returns or Refunds: Shop with confidence! Guaranteed elevated quality.

Exchanges

We do not offer exchanges.
If you would like a different item, please place a new order.

If your item arrives damaged, please contact us and we’ll review the issue to provide a suitable solution.

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Refunds

We do not offer refunds except in rare cases where an item is received damaged or incorrect.

If your claim is approved, we will provide either:

• a replacement, or
• store credit

This will be decided at the sole discretion of Lulia Jewelry.

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Order Cancellations

Orders can be cancelled within 24 hours of purchase or before they are processed.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please email info@luliajewelry.com with:

• Full name used for the order
• Order number
• Email address used at checkout